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Getting Connected

Sign up for text messages

The district periodically will use SchoolMessenger to send text messages to parents and guardians. In the event of a significant emergency, we will also use the system to contact your designated emergency contacts. According to federal telecommunications rules, individuals must “opt in” to receive text messages from us.

Using the cell phone(s) that have been registered in PowerSchool, simply text the letter Y to 67587 and that will complete the process.

To stop receiving text messages on a particular number, text STOP to 67587 at any time. Please encourage your emergency contacts to opt into text messages as well (once again, they will only be contacted in the event of a significant emergency).
 

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SchoolMessenger FAQ

Make us a “safe sender”

Much of the information you will receive from the district will be sent through our SchoolMessenger notification system, which uses an email address of info@westerville.k12.oh.us. Even though you’ve received and are reading this message, it’s never a bad idea to identify that email address as a “safe sender” in your email system. It’s a simple step to help ensure that district emails make it to you regularly.

Know your folders

Some email systems automatically generate folders when they are set up (such as a “spam” folder or Google “Promotions” folder) and route emails into these folders according to their content.Get to know your folder structure and check those folders periodically to make sure our messages aren’t being filed somewhere else in your system.

Don’t “opt out” of the system

Our district and our schools use SchoolMessenger to send many types of messages to families, including urgent safety communications. Every email sent through SchoolMessenger is required to include an option to “opt out” of future messages. Unfortunately, many people have misunderstood how the opt-out function actually works. If you receive an email about the next fundraiser at your school and click “unsubscribe,” thinking you’ll no longer receive those fundraiser notices, you’ve also removed yourself from any and all future communications, including emergency notifications. This also applies to phone calls and text messages sent through the system.

Keep your PowerSchool records updated

When sending messages, SchoolMessenger accesses parent/guardian contact information kept in PowerSchool. Please be certain to keep your contact information, as well as your designated emergency contacts’ information, updated in PowerSchool. Use the PowerSchool portal or contact your school’s main office to keep your contact information up to date.